Rubbish Collection Canary Wharf Privacy Policy

This Privacy Policy explains how Rubbish Collection Canary Wharf collects, uses, stores, shares and protects personal data relating to customers and prospective customers in the Canary Wharf area. It also explains your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Collection Canary Wharf customers and service users located in the Canary Wharf area, including residential, commercial and other organisational customers.

Who we are and how to contact us

Rubbish Collection Canary Wharf is a waste and rubbish collection service provider operating in the Canary Wharf area. For the purposes of data protection law, we are the data controller of the personal data that we collect and use in connection with our services. This means that we decide why and how your personal data is processed. If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our usual customer communication channels.

What personal data we collect

We collect and process different types of personal data depending on how you interact with us and the services you use. The categories of data we may collect include:

Contact and identity information, such as your name, title, address, email address, telephone number and any other contact details you provide when you enquire about or use our services.

Service and account information, such as details of the services you request or receive from us, service addresses, collection dates and times, access instructions, service preferences and customer notes relevant to the provision of our services.

Payment and billing information, such as billing address, records of payments, payment method details provided for processing, and information necessary to issue invoices, receipts and statements. We do not retain full payment card details when we use secure payment processors.

Communications and correspondence, such as emails, phone call notes, messages and any feedback or complaints that you provide to us, as well as our responses to you.

Website and usage data, such as information that may be collected when you visit or interact with our online services, including technical identifiers, device information and interaction logs where applicable. This information may be collected through standard technologies to help us maintain and improve our website and services.

Operational and safety information, such as access instructions, building or site contact details and any relevant information required to carry out our services safely and efficiently in and around Canary Wharf.

How we collect your data

We collect personal data directly from you when you contact us to request a quote, make a booking, set up an account, pay for services or communicate with us by phone, email or other channels. We may also collect data when you interact with our website, engage with our social media pages or participate in our surveys or promotions.

In some cases, we may receive personal data about you from third parties, such as business partners, property managers or other organisations that engage us to provide services at your premises. We may also obtain confirmation of payment or transaction details from our payment processors.

Lawful basis for processing

We only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide rubbish collection services, manage your bookings, issue invoices and handle your account.

Legal obligation. We process certain data to comply with our legal obligations, including tax, accounting, waste management and health and safety requirements, and to respond to lawful requests from public authorities.

Legitimate interests. We process personal data where it is necessary for our legitimate interests or the legitimate interests of a third party and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling enquiries and complaints, monitoring service quality, ensuring security and preventing fraud or misuse of our services.

Consent. Where required by law, we will ask for your consent before processing your personal data for specific purposes, such as certain types of marketing. You can withdraw your consent at any time using the contact channels we make available.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage our rubbish collection services in Canary Wharf, including handling bookings, scheduling collections, coordinating staff and vehicles, entering premises where authorised and delivering services safely and efficiently.

To manage our relationship with you, including sending service confirmations, notices of changes or disruptions, and information about your account or contract with us.

To process payments, issue invoices and receipts, manage refunds where applicable and maintain accurate financial and accounting records.

To respond to your enquiries, requests and complaints, and to provide customer support and aftercare.

To maintain, protect and improve our services and operations, including analysing service usage, monitoring performance, training staff and managing quality control.

To comply with legal and regulatory obligations, including cooperating with competent authorities, enforcing our terms and conditions and protecting our rights, property and safety and those of our customers, staff and third parties.

To send you information about our services that may be relevant to you, where permitted by law. You can opt out of receiving marketing communications at any time.

Data sharing and processors

We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy and where permitted by law. These third parties may act as data processors on our behalf or as separate controllers.

Service providers and processors. We use external providers to help us deliver our services and manage our business operations. These may include IT and hosting companies, payment processors, customer relationship management providers, communications platforms and professional advisers. These third parties are required to process your personal data only on our instructions, to keep it secure and to comply with data protection law.

Operational partners. Where necessary, we may share limited personal data with subcontractors or operational partners involved in providing services in the Canary Wharf area, for example for specialist waste handling or joint service delivery. We limit the data shared to what is necessary to perform the services.

Authorities and legal bodies. We may disclose personal data to law enforcement agencies, regulators, public authorities or professional advisers where required by law or where necessary to establish, exercise or defend legal claims.

Business transfers. In the event of a business sale, merger, reorganisation or similar transaction involving our business, personal data may be transferred to parties involved in the transaction, subject to appropriate safeguards.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting or reporting requirements. The retention period depends on the nature of the data and our legal obligations.

Customer and service records are generally kept for the duration of your relationship with us and for a reasonable period afterwards to handle queries, disputes or potential claims. Financial and transaction records are typically retained for the period required by tax and accounting laws. Communications and correspondence may be retained for a period necessary to manage our relationship with you and to maintain records of our interactions.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with you.

International transfers

Some of our service providers or systems may be located outside the United Kingdom. Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law, such as using approved standard contractual clauses or transferring data to countries recognised as providing an adequate level of protection.

Data security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, security protocols, staff training and procedures for handling data incidents. While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security of information transmitted or stored.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Collection Canary Wharf customers and service users in the Canary Wharf area, subject to certain legal conditions and exceptions.

You have the right to access your personal data, including receiving a copy of the personal data we hold about you and certain information about how we process it.

You have the right to request correction of any inaccurate or incomplete personal data that we hold about you.

You have the right to request erasure of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

You have the right to request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of your data or consider an objection you have raised.

You have the right to object to processing based on our legitimate interests, including any direct marketing activities, in which case we will stop processing your data for those purposes unless we have compelling legitimate grounds to continue.

You have the right to data portability in certain circumstances, which allows you to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that we have not complied with data protection law in handling your personal data. We encourage you to contact us first so that we can address your concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer in the Canary Wharf area. We will make the revised version available through our usual communication channels and indicate when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.